HOW TO: Business Blogging 101
Posted by Natasha Attal in Blog on August 24th, 2010
Are you a business owner looking to establish a blog for your company or do you already have a business blog and you want to increase your online outreach? You’ve come to the right place. I received a request to write a comprehensive post outlining tips to consider as you prepare to launch a blog, why your business should be blogging and how to engage readers once they start visiting your blog. As companies scramble to get on the social media wagon so as not to be left behind, many have mistakenly forgone blogging and jumped straight into creating profiles on sites such as Facebook, Twitter, Youtube, etc. I strongly believe that blogging is one of the most important components in building your online profile and it becomes a company controlled venue to feed your readers to from other sites. When it comes down to it, you don’t want to send your customers away from your sites but rather through a funnel of social media channels and onto your blog.
What are the Benefits of Blogging for Business?
Take Control of Your Content Distribution
In the past when a company would put out a press release, they would wait for traditional publications to pick up the story and run with it. Now, companies can create buzz surrounding their news story on their own blog and get direct feedback. Blogging allows you to post real-time updates on your company, events, product releases, product reviews, etc.
Provide People with a Behind the Scenes Look
Why do people love celebrity magazines? It’s because they feel like they are getting a behind the scenes look at the lives of people that interest them. A blog can become the same portal for a company to show their customers information and photos that they wouldn’t normally have access to. For example, if your company is throwing an event, you can provide a live feed on your blog and allow your customers that can’t physically attend the event feel like they are there too.
Position Your Brand as an Expert
Blogging for your business will allow your company to share valuable industry knowledge. Over time this will help people view your company as an expert in your industry and make them come back to your blog for more information in the future. Eventually this will hopefully help increase lead generation and sales for your company.
Gives Customers Direct Access to You & Vice Versa
In the past, if you wanted to get in touch with a company you either had to call their customer service hotline, email their general contact address or speak to someone on their online help chat hotline (if they had one). All of these steps usually require waiting a significant amount of time before getting a response. Blogging allows you to get direct access to some of your customers or possible leads and vice versa. People like to know that they have access to you and that your company will see any comments or inquiries they post to your blog. Corporate blogging allows you to connect in a more meaningful way with existing and potential customers. It lets your customers see a more human side to your company vs a strict corporate side you may usually display.
Additional Benefits of Business Blogging:
- Feedback & Research
- Reputation management
- Separate Your Company from Competition
- Search Engine Optimization (SEO)
- Brand Building
How to Promote a Business Blog Prior to Launch
There are various ways to build a brand profile across social networks and the blogging community before launching a company blog. It’s not too difficult to do but it takes time and commitment. Similar to all other aspects of social media networking promotion takes time. It may be free but nobody said it wouldn’t be time consuming.
Here are a couple ways to promote your business blog before you have it go live:
Compile a Targeted Email List
Building this email list will be one of the most important aspects of promoting your blog. Along with your already established email list, you will want to start getting additional contacts by adding an email subscription form to your blog landing page (see below in next section) and in newsletters to current clients. Once you are ready to launch the blog, you can send out an email announcing the launch. B&H Insights did a great job announcing their blog to their email subscribers by describing what the blog content would include and a welcoming letter promoting their other social media accounts.
Build a “Coming Soon” Landing Page
Until the day your blog goes live, you should think about placing a simple yet intriguing landing page that will get people excited about the upcoming launch. Your landing page can include information on the focus of your blog and an email subscription form for people to fill out. If possible, offer something in exchange for the signup such as a giveaway, discount or limited time offer just for those landing on that page.
Comment on Other Blogs
Start building a name for your company by offering your expertise and commenting on other industry blogs. Make sure to contribute in a significant way to the blogs you comment on – do not just say “great post. I agree.” You need to be adding to the conversation in a meaningful way. As you start commenting on other blogs, your expertise will be exposed to the blogger as well as their community of readers. By doing this, once you launch your blog you will have already established a relationship with people that are interested in what you have to say. Depending on the post, feel free to include the URL for your upcoming blog but make sure to not be spammy.
Track Your Brand Online & Respond
Set up notices using Google Alerts for your company name, company executives and industry keywords to see what bloggers are saying about your brand. Google Blog Search is also a helpful resource to allow you to track when people are discussing your brand or topics of interest on blogs.
Develop a strong Twitter profile
First decide if you want to brand your company on Twitter or a company evangelist/employee on Twitter before choosing your handle (aka: username). Once you have a customized profile, start to engage with industry professionals, existing customers and potential customers. Refer to the Twitter Guide for Business for valuable resources you can use to develop a strong Twitter profile that will increase your following base. You should also find industry hashtag conversations and start engaging in conversations with influential Tweeps. If you build a relationship with these Twitter celebs and they like what you have to say, your outreach can expand significantly if they RT your updates to their own followers.
Guest Blog on Relevant Blogs
If you want to get access to readers that would be interested in your blog, think about guest blogging on relevant industry blogs. Find influrential blogs you would want to write for and reach out to them with a blog topic idea and background information on why you qualify to be featured on their site. You can also use My Blog Guest which was launched by Ann Smarty (an SEO specialist who blogs for SEO Smarty) to find guest blogging opportunities. Remember that even though you may be starting to develop your online profile, if your company is a star offline, it can be a star online if you market it properly. You can also submit articles to Biznik which is a site that lets users vote articles up to the homepage as they become more popular. As the saying goes – content is king. Make sure you have great content and start posting it on as many relevant distribution channels as possible.
Blog is Up and Running, Now What?
Keeping Your Content Fresh and Newsworthy
It is vital to the traffic of your blog to continually provide readers with valuable information. I have a rule that for every 10 posts, only 1-2 should be promotional. People read blogs to learn and get an authentic opinion from a trusted source, not to read thousands of promotional articles about your products or company. Take a step back and think about why you read blogs.
I believe a blog should have at least 2-3 blog posts per week but as I’ve mentioned previously in this article, content is king. And while I continue with the cheesy phrases – remember that quality is more important than quantity, there are times when I put a lot of effort into one amazing blog post and that may be the only post I upload to this blog all week. Other times I may post 2-3 short articles with interesting updates on social media news within one week for my readers to look at. The minimum I suggest is at least once a week. You don’t want people coming to check your blog in August and seeing that your last post was back in May.
Sometimes coming up with fresh content is difficult and you will run into road blocks from time to time.
Here are a couple ways to lighten your load:
- Guest Blog Posts – Invite industry professionals/bloggers to submit guest blog posts but just make sure that their article is within the same topic as your blog. If you write a blog about fashion for kids you wouldn’t want someone submitting an article to be posted on your site about search engine optimization. People are always looking to expand their presence online so most often than not if you ask someone to contribute to your blog, they’ll say yes. Build relationships with people in your industry and finding people to guest blog post will come easily.
- Interview segments – This is a simple way to invite new readers to your blog by featuring an industry professional that sheds light on your topic of choice. All you have to do is the preparation work for the questions but the content really is dictated by your interviewee’s answers. Deepak Gupta often does this on his marketing blog and it has been well received. Interview features can do the following to help drive traffic to your site (among many other things):
- Adds variety in terms of content to your blog
- Introduce a new (interesting) person to your readers (I recently interviewed Kristin Dziadul from Backupify about backing up your online presence)
- Give readers more information about an influential person in your industry
- Give readers news they can’t get somewhere else
- Recaps of Industry Events – People appreciate getting a recap of an event or webinar they were not able to attend. I recently did this for a Hubspot marketing webinar and had hundreds of people visit the blog post to see what they missed. For example, if you blog about gardening and you attended a trade show you can talk about new products that were featured, what reactions were to those products at the show and your thoughts on those products.
Include Calls to Action
As Jay Feitlinger from iClick Solutions mentioned in a comment on a blog post I wrote about Faux-Commenting on Your Own Blog, giving your reader a call to action at the end of your post to request feedback is key to blogging success. This will encourage your readers to not only engage in a conversation with your company but also with your readers that look at the comments section. Calls to action will give readers that extra push to become an active participant in your community. Problogger’s Calls to Action – 12 Tips To SNAP Readers Out of Passivity will help you find appropriate calls to action to include in your posts.
Use Social Network to Drive Traffic to Your Blog
Everything you do online should ultimately feed traffic back to your blog. Your blog should be the center of your social media presence with other networks such as your Facebook or Youtube profiles feeding people back to your blog. Your blog is the core of your social engagement where you have can control the distribution center and give people updates and share newsworthy information. I personally use Hootsuite to automatically syndicate my blog feeds to sites such as Twitter, LinkedIn and Facebook.
Is there something I left out in this post that you think is worth mentioning? Useful resources that may be useful to companies with business blogs? This was a long post and I consciously left certain topics out to make it more concise but I’d love to hear your feedback in the comments.
Flash Websites & the SEO Perspective
Posted by Natasha Attal in Blog on July 28th, 2010
This is a guest blog post from Dreamsoft, a 3D Flash Interactive agency headquartered in Chicago. They have worked with notable clients such as the University of Chicago, Canyon Ranch Living and Bacara Resort & Spa. Their services include web design, 3D Design, Packaging, Branding, Print & Video Marketing. You can reach them on Facebook, Twitter or you can go directly to their website.
In spite of the criticism by many strong players of the IT world, flash continues to lure in designers with its potential. Frequently during web consultations, clients tend to struggle seeking a compromise between flash and HTML.
What is the attraction in flash-based web sites?
Most often, it is their beauty and unconventional implementation. As a rule, these sites are dedicated to games, designer studios and personal pages. Large portals tend to avoid using flash, except for adding banner ads.
What are some flash opponents?
Some disadvantages of flash include:
- A high demand of system resources
- Need to install a plug-in, version and browser upgrades
- A 100% guarantee that an application will work on the client’s site
Why do we find so few flash sites in our search results?
If you are thinking about building a website and optimizing it for search engines, then no doubt you’ll have to think hard and find a balance between a flash enhancement of the site and its friendliness towards search engines. It doesn’t matter if you have great content. If the search engines cannot index it, the site will not appear in the search results.
What obstacles are there from the SEO point of view?
- If the text in flash is provided as an image, it will not be indexed. This is due to the inability of the spider performing character recognition. In order to transfer a designer’s concept into Flash, such elements are often done as images.
- Flash-oriented approach also makes it harder to track clicks (sales, forms, newsletter subscriptions etc).
- Any updates and changes take much longer with flash than with a regular HTML page.
- The great danger of the majority of automatically downloaded pages with frames and flash is that they don’t get indexed.
The use of flash for textual context prevents it from being indexed. However, there are still ways to solve this problem.
Some advice if you plan on using Flash:
- To have your flash document indexed, it has to be embedded into the document with <embed> and <object> tags. Also, the document type must be stated clearly – Flash. Some of the JavaScript integration methods are also available.
- Presence of regular text links to all of the pages will improve the accessibility of your site to users and assist in back linking.
- Using flash and JavaScript for navigation on a site is still not recommended.
- Use the JavaScript text substitution technology, but make sure that the indexed content coincides with what a user sees in flash. The reason for this is because there is a risk that search engines will suspect cloaking and will take action to penalize the site.
For our website, we built a 3D Interactive site because we found a way to achieve good rankings without compromising functionality and aesthetics. To achieve our own SEO, we have created a background HTML version that the search engines crawl. Additionally, each page is custom designed and navigates without reloading the pages.
What do you think about using Flash on websites? We want to hear your thoughts (and expertise) on the topic!
Backupify Interview: How to Back Up Your Online Presence
Posted by Natasha Attal in Blog on July 22nd, 2010
Kristin Dziadul is the Marketing Analyst for Backupify, a startup in Cambridge focused on online cloud to cloud social media and SaaS backup. She blogs on her own site (http://kdmedianow.com/) and now also writes weekly for BostInnovation as a New Marketing writer, where she follows trending marketing topics around Boston. Her twitter handle is @KristinEDziadul.
How have you been able to blog since joining Backupify?
It has definitely been more difficult since I write for Backupify’s two blogs, the company blog and the Backupify Google Apps blog, as well as my own personal blog A New Generation at http://www.kdmedianow.com/. I also write a weekly column for BostInnovation. On the Backupify blog we try to have 1 blog post per day for each blog so that comes out to a total of 10 posts of which I contribute 7 per week.
Let’s focus a bit on Backupify and where the company is headed.
The company was founded in Louisville, KY in November of 2008. The founders decided to move to Boston in May since it is a great startup community where innovation is thriving. It is vital to our growth that we have better access to them. We started the start up as a service mostly for the consumer side and originally charged for our service. We understood that most consumers had very little storage needed and if it was free, they would find more value in the service so we decided to open it up as a free program to our users. We currently have over 77,000 users, some of which are paid customers and some of which are using the free services. It is great that we chose to do that because we have been able to receive a lot of feedback, whether that is positive or negative, which has let us learn more about the features clients are interested in and where our strengths lie. It takes a while to understand what each service API can give in terms of speed and setup which is why we have kept some of our services in beta.
What are the applications that you back up that are the most popular?
Gmail and other Google products are very popular as a business segment for us, particularly Google Docs backup which is huge for us right now. We launched the full back up of Google apps suite last week to meet the demand of our customers. Twitter and Facebook are also quite popular. Smaller niche sites such as Basecamp were also recently launched due to the high volume of requests from customers to add them to our services..
What is your pricing structure?
We see the true value for a paid platform on the business side. Our pricing structure is based on storage and is paid on a monthly basis. We had a high volume of users request to try the beta version of Google Apps backup recently and have and have received a great response from those customers. Our prices range from $9.95-$60/month:
25 gigabytes, 10 google accounts – $9.95/month
100 gigabytes, 25 google accounts – $39.00/month
250 gigabytes, 50 google accounts (premium) – $60.00/month
What have been some successful marketing campaigns that Backupify has launched to increase brand awareness?
We did an invite email contest that went viral where we sent an email to our users and asked them to send an invite to join Backupify to five friends. If those five friends joined Backupify, they were entered to win an iPad. Many people tweeted the giveaway and we had over 4,000 people sign up within 2 days.
I recently read one of your blog posts about the security issues of the “like” button. Give us some more information on that topic.
I have a Google alert set for “Facebook security” and learned more about what hackers have been doing with the “like” button. Hackers are replicating the button and putting it on their site. It then directs you to an advertising site and if users click through on the button, it can give the hacker authorization to get on your computer and hack into your online profiles. Some may use it to just gather information about you while others have intent to conduct malicious activity. Readers that go to a site they are not familiar with should be cautious about “liking” anything and only liking sites they truly trust.
I know your wordpress blog, A New Generation, was hacked into a couple weeks ago. What happened and how did you remedy the situation?
I tried logging on to my administrative account several weeks ago and learned that my account had been compromised by Russian hackers. They hacked into it to host their own site on mine for free so luckily they weren’t trying to delete my information. I didn’t lose any data and after several calls to GoDaddy.com I was able to recover access to my blog. I wasn’t working for Backupify yet and I was worried I was going to lose all the blog posts and data. Unfortunately, I did lose about half my readers since I couldn’t update my blog for weeks. I quickly signed up for Backupify to protect my data from any future attacks or compromises to my data.
What are some of the sites that you read to get social media and tech updates?
I like to read Techcrunch, Mashable. I also read BostInnovation, Giga Om, On Startups and ProBlogger.
Thanks again for taking the time to chat with me and I look forward to showing my clients your services. I already use it and find it to be extremely valuable to back up my data.
Here is a great video that a Backupify user, Courtney Engle, made describing the process of backing up your online accounts.
* For more information on Backupify, visit their website or connect with them via Twitter or Facebook.
What do you think of Backupify and my discussion with Kristin Dziadul? Feel free to give me feedback in the comments.
Promoting a Foursquare Event – Interview with Stand & Stretch
Posted by Natasha Attal in Blog on July 19th, 2010
This is an interview with Lucas Shaffer, a social media professional and founder of Stand and Stretch. In this interview he gives some insightful tips on marketing an event online using Foursquare and how he got into the social media industry. He can be reached on Twitter and Facebook or via email at lshaffer@standandstretch.com.
How did you start working in the social media industry? Give us some background information on yourself and your new venture, Stand and Stretch.
I could say I began on purpose but to be honest I sort of fell into it. I work with a nationally known headwear company in the Southeast and made a very convincing argument about creating a Facebook and Twitter account for the brand. A few months later I was inundated with passion and our first social media presence was born; and so was my desire to learn more about social networking. Today, with guidance from a few great mentors, I have engaged and interacted with a fan base of about 50,000 Facebook fans and Twitter followers over several major apparel brands and also write content for their blogs.
Stand And Stretch was the next plausible step as my passion for making connections was slowly moving from connecting people to connecting businesses with their customers. S&S is the vessel in which companies can rely on to build strong connections with their customers no matter what industry. Social Media is bringing the customer closer than ever to the brands and we make sure the door is always open.
You recently organized a Foursquare event for the restaurant Locos Grill and Pub in Columbus, GA. What was the concept and how did you promote it prior to the event. What are your biggest tips when promoting an event using social media?
The idea was to build a case study to find how Foursquare would impact a local restaurant. Prior to the event we used a Facebook event, EventBrite.com ticket registration and the Foursquare meetup to point traffic towards the event.
Each of these event applications brought different exposure and unique tools. We wanted to try them all to see what worked best. We also hit Twitter hard by tracking our hashtag, #locos4sq, and replied to every Twitter profile that posted a check-in within a 25km area. If they checked-in the week leading up to the event, they were alerted about the event. The promotions even extended into utilizing the EventBrite ticket registration as the event was willing to offer free food for anyone who brought in the ticket which was well designed and contained the event logo.
My biggest tip to businesses looking to launch a Foursquare event to promote their brand is to leave no avenue of engagement closed off. Strategically tweet and track users on Foursquare in the area and get them interested. Use EventBrite.com to gather emails and give them a tangible item to put in their hand. We could have made a handwritten list of emails but EventBrite allowed a digital listing and registered users were rewarded with free food. Everyone was buzzing about the EventBrite tickets! EventBrite + Foursquare + Twitter = Success! Facebook was good for awareness but users are getting smarter and have a tendency to use the ‘Hide’ feature which removes your updates from their feed limiting your exposure. On the other hand, EVERYONE always checks to see when or why their name is mentioned on Twitter so that was a great avenue for us to explore when promoting the event.
Here are the sites we used to promote the event (click the links to view the event or archived data):
Twitter (hashtag #locos4sq)
And of course..Foursquare!
I noticed you took your marketing efforts an additional step forward and sent out physical invitations to the event. I often remind my readers of the importance of keeping some traditional marketing techniques in mind when reaching out to their target audience. I found your physical invites to be a nice touch. What was the feedback from the people you sent them to?
I enjoyed the day I put those postcards in the mail and wanted to be there when every one of them reached their destination. It is unfortunate that I only received feedback from one of the 24 I sent out. This event was our first one for S&S and I specifically sent invitations to people I researched as linchpins in the area. I knew at some point they would come across this story or a future event and they would be empowered to interact with me personally. Were the invitations a success? I wish I could say yes but only time will tell.
However, I will always incorporate tangible items including the stickers and promotional caps I had made for the event. From invitations to social media to swag, I wanted to cover all our bases to ensure that I was recording and measuring the event from all angles.
What were your objectives for the event and were you able to achieve them?
Our goal list was extensive and I believe the event was an overall success! The list contained objectives such as company awareness, increasing sales, measuring customer and employee satisfaction, achieving the Foursquare Swarm badge status and empowering employees to convert customers to loyal fans.
Out of those five objectives, to say the least, we did not receive our Foursquare badge. Locos is now on the map with Foursquare and local customers and thought of as a ‘social media friendly’ business as the employees now engage the customers by asking them to play Foursquare.
I am in the process of compiling the data from the event and haven’t seen any ‘bottom line’ stats but we walked out feeling as if we made a difference. We made mistakes and will know how to overcome them in the future.
What would you do the same and what would you do differently for your next Foursquare event?
Everything was great, as explained above, but there are a few items I would change. Instead of trying to create an extended window of time (4-10pm), we should have pegged it for a 3 hour window since many attendees didn’t make it til a later time. At the event the 3 hour swarm window began moving forward and the users who checked in first began falling off the overall tally which held us back. Also, it was examined that for our ‘small town’ we may need to combine Foursquare with a Gameday football event or Thursday night trivia. Not everyone was as informed of Foursquare as we were. Also, we should bring more computers! We signed up 15 people on Foursquare that night in a last minute effort to get the swarm badge. It was exciting.
Thanks again Lucas for taking the time to chat with me about the event and your company!
Do you have questions about the event or additional suggestions on how to promote a Foursquare event? You know how to do it – ask/share away in the comments section.
The Science of Facebook Marketing Recap
Posted by Natasha Attal in Blog on June 29th, 2010
I listened to the Hubspot webinar today called The Science of Facebook Marketing by established inbound marketer & “social media scientist,” Dan Zarella (@DanZarella). Below is a recap of the webinar including some key business takeaways. Dan broke the webinar into three sections (Profiles, Pages and Sharing) which I have done as well in this recap.
Main point discussed in the webinar: Facilitate existing relationships on Facebook and make these current relationships better.
PROFILES:
People have Profiles, Brands have Pages. You want to make sure your brand is associated with a page and not a profile.
A large aspect of Facebook is entirely performance based. Since that is the case, marketers should help their users look “cool.” If you can, create an app that will allow your users to “perform” and share information based on their affinity for your brand.
FB Profiles statistics:
Men and women have an average of 130 friends on Facebook.
Women have 55% more posts on their walls
Teens/20′s – This demographic has a lot of friends and wall posts. They mainly focus on the social aspect of Facebook.
Older crowd – Larger focus on “interests listed.”
*Business takeaway: Know your audience. Dan mentioned a site called Quantcast which is free and helps you get a breakdown of your audience. It is a great tool that I have used in the past and would recommend as well.
PAGES:
The process of getting people to like your page is a funnel that includes: Exposure, Awareness and then Motivation. Fans must first be exposed and aware of your page and then be motivated to “like” it.
*Business takeaway: Stay away from buzz words such as Optimization, SEO, Consulting, Productivity, Leverage, Branding, etc..You wouldn’t talk to your friends using these buzzwords so don’t use them when marketing to your target audience.
There are certain topics Facebook users will talk about with their friends. Most “liked” page types include movies, tv shows, books, musicians/bands, television, athletes, actors and comedians (at the top). Least “liked” page types discussed include religious organizations, pets, nonprofits, education, restaurants, websites and services in general. I was surprised to see nonprofits on the list and believe that many nonprofits have done an excellent job gaining exposure on Facebook and promoting events. Here are two that I support:
SHARING
Dan brought up the question of what is the best way to share your content on Facebook. It all came down to social proof – the more people share your content, the more people will trust in what you say and further share it.
*Business takeaway: Emphasize social proof as much as you can. Put your recommend/like buttons prominent locations (your homepage is a great location to place it). Do not put your recommend/like button at the bottom of an article/blog post.
Video Sharing: Statistics from Hubspot show that videos do better on Facebook than on Twitter and is a great way to communicate with your fans.
Digits: Articles that have digits tend to be shared more often and lead to higher conversion rates. People like specificity. For example, if you are writing a financial blog, you should include specific numbers in your blog post title and be to the point.
Facebook Sharing by Week: Saturday is the highest weekend sharing day and Tuesday is the highest weekday sharing day. Weekends are much more sharing friendly. Marketers should revise their strategies and post more often on weekends when users have time to look at your page.
*Business takeaway: Think mainstream when marketing to Facebook users and “talk normal.” The more complex the content, the less it well get shared.
Vital B2B & B2C Marketing Stats [Video]
Posted by Natasha Attal in Social Media on June 20th, 2010
I came across an interesting video from Earnest Agency that provides some vital B2B and B2C marketing statistics that will have you thinking about your social media and overall online engagement strategy. The concept of this video is one of the most creative and entertaining one’s I have seen in a while (I am not shocked that the video has gone viral since being released) - the video is a great example of how a company can take straightforward statistics and make them interesting through the use of video blogging. If you are interested in B2B and B2C marketing stats, take the time to watch this video.
If you want to skip the video (which I don’t suggest), here are some of the stats I found most compelling. You can also view the list of all the stats cited and their original sources by going to the Earnest Agency blog. You can also find them on Twitter at @earnestagency.
-81% of B2B Marketers maintain company accounts or profiles on social media sites and 75% participate in microblogging compared to 67% and 49% respectively for B2C Marketers. B2B is leading the pack.
-54% of CIO’s prohibit the use of social networking sites at work.
-Over 70% of purchases are restricted to established vendors or through word of mouth recommendations.
-An overwhelming 93% of B2B buyers use search to begin their buying process.
-Stop thinking that C-level executives rather have others do the searching for them online. 53% say they prefer to locate information themselves – welcome to the Digital C-Suite and as the video says, “the people who matter are active online” so make sure they hear you.
-What is the relationship between marketing and sales these days? 90% of marketing deliverables are not being used by sales and 49% of B2B Marketers fess up to not measuring ROI.
Segment Your Facebook Ads to Yield Higher Results
Posted by Natasha Attal in Social Media on June 16th, 2010
Facebook has become a “one-stop shop” for many individuals as they start to shop and connect with customer service representatives directly on the site using custom FBML tabs. Dell created a tab on their fan page where customers can get support without ever even leaving Facebook. They offer manuals, drivers and downloads, customer discussion forums and how to guides.
Specifically, one aspect of Facebook that has been an effective marketing tool for businesses has been the Facebook Ads where you can promote your website, fan page, group or profile on Facebook. Similar to email marketing where segmentation of lists is key, with Facebook ads it is also vital to separate your recipients in order to evaluate the best audience to send an ad to on Facebook. Target audience segmentation will allow you to send highly focused campaigns to a more relevant audience. As you test the waters with Facebook ads, try sending it to two or three different demographics and interest groups. This will allow you to see which ad receives a higher CTR and gain insights on who is clicking on your ad. A common mistake businesses make with Facebook ads is to try an ad with one demographic and then give up if it doesn’t yield their desired results. The problem may not be the ad but rather the audience you have sent it to. Take advantage of the specific ad features Facebook provides which gives you the ability to choose your audience by sex, country, city, location, relationship status, likes & interests, education and workplaces. Get as specific as you want and remember to segment your targeted audience to learn more about who is clicking on the ad you are placing on Facebook.
Women in Tech-Media Panel from Internet Week NY
Posted by Natasha Attal in Blog on June 8th, 2010
This is a post from Molly Aaker (@MissMolls), a blogger and social media marketer from Wandering & Pondering. She attended the Women in Tech-Media Panel discussion in New York for Internet Week yesterday and has posted a full recap of the event to her blog. She has kindly allowed me to include it here to allow Composure Marketing’s readers find out more about the event and participants. You can view the full post with pictures from the event directly on her site. Thanks again to Molly for reaching out to me.
Just got back from the Women in Tech-Media featuring:
Jennifer Hyman – CEO of Rent the Runway, a site to rent designer clothing that was founded in 2008 and has already been featured in the NY Times, has funding from venture capitalists, and a steady following.
Dorothy McGivney – previously worked at Google for 6 years and recently quit to start her own site Jauntsetter, a travel site and e-newsletter for New Yorkers. I just signed up! Hey roommie – you’ll like this one!
Jordan Reid – founder of the lifestyle site RamshackleGlam as recently as March of this year and now a contributor to Cosmo, Time Out NY, TheGloss.com, etc. and a correspondent for BetterTV as well as appearing on other lifestyle programs. I’ve posted about her before. She has an inspiring story of finding success where her non-linear journey took her from Hollywood to a soulless NYC law firm to blogging for Nonsociety.com and then finally starting her own site.
Tammy Tibbetts – created She’s the First, a global campaign that promotes the importance of educating girls in the developing world. Oh, and she graduated from the College of New Jersey (Go Jersey!) and is only 24 years old. Holy cow. All while maintaining a full time job.
And finally, the panel was moderated by Neha Chauhan who moderated the last Women in Social Media panel in February. She currently works as an investment banking analyst at JPMorgan, is a Harvard Grad, developed My Social Impact and has another startup venture coming up soon so stay tuned.
I found the panel especially inspiring because they were all under 30 (I believe) and the general consensus was that doing their own thing was well worth the struggles of starting their own business. And they all seemed genuinely nice! I was particularly impressed with Jennifer Hyman, a Harvard MBA grad who spoke about literally changing people’s buying habits through Rent the Runway. In the future, my closet might not be filled with cheap, low quality throwaways or filled at all. Instead, I’ll be able to present the “brand” of myself that I want and rent designer goods for various occasions. Someday she hopes that people will rent seasonal items rather than buying them. In theory, this could open up many activities that were far from affordable to most – like skiing. And that’s just the beginning. Jennifer believes that the future of eCommerce will be a more curated experiences instead of the current model which is to go to a site that has every selection imaginable. As someone who finds online shopping too time consuming, I agree with her predictions.
The panelists also gave some great general advice about building your business and blogging. Jordan’s advice for gaining a larger audience is to comment on sites you like, offer to guest blog on other sites, and she mentioned that the blogging community is very supportive, so get out there and make friends. She also stressed that as a blogger, you’re selling both yourself and your opinions so honesty, integrity and showing the absolute best of yourself every day is key. And don’t be afraid to ask people for help especially if you’re going at your venture alone.
Dorothy recommends Founders at Work, a book about various startups and how they went about launching their business. She also found Meet Up to be a great resource for networking and strongly recommends starting your own Meet Up if you can’t find a group that shares your specific interest.
And finally, despite going to Harvard Business School, Jennifer and her partner decided to forgo creating a formal business plan and instead winged the process. They learned and listened to people along the way. She recommends never turning down a meeting with someone because you never know what advice they will offer or what type of connections they will give. Jennifer explained that you build your reputation by the respect you give others when you listen to them and are open to their suggestions. I thought that was some powerful advice.
Marketing by Deepak Talks to Natasha Attal [INTERVIEW]
Posted by Natasha Attal in Social Media on June 6th, 2010
I was recently asked by Deepak Gupta to be featured in his interview series on the Marketing by Deepak blog. I have gotten to know Deepak over the past couple weeks after we connected via Twitter and I was pleased to chat with him about social media marketing. His blog is always rich in valuable content with topics including interviews, marketing tips and case studies to learn from. One of his posts that I found useful and shared with clients is Blogging Platforms – WordPress.com vs WordPress.org. In the interview, we talked about why I think people are overusing the term “social media expert” and ways for his readers to get involved in new media marketing. Thanks again to Deepak for interviewing and hosting me on his blog.
Read the full interview to find out more about what we discussed.
Deepak is a social media marketing consultant and is serving as the VP of Marketing for Help My Resume, a Florida-based non-profit and is the Principal of Marketing by Deepak Consulting Group. Prior to jumping into the social media world, Deepak worked in database marketing and analytics where he developed marketing initiatives for brands like State Farm, UPS, hooked on Phonics, Comcast, AT&T, World Wrestling Entertainment, ESPN, Nickolodean among many others. You can contact him via email at dgupta5150@gmail.com or follow him on Twitter @dgupta5150






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Faux-Commenting on Your Own Blog: Why NOT to Do It
Posted by Natasha Attal in Blog on July 7th, 2010
Here are my top reasons why NOT to comment on your own blog assuming a “fake” identity:
Authenticity/Identification – Your readers are not stupid. If you keep posting comments with no photos attached to multiple fake identities, they will figure it out sooner or later that these are contrived comments. The point of having a blog is to encourage authentic conversations regarding your topic of interest.
Waste of Time - Even though it is not difficult to create assume a fake identity online, it takes some time which could be used towards more effective marketing tactics to drive blog traffic and engagement.
What you CAN do to encourage commentary on your blog:
Ask questions to your readers that they can answer in the comments section – Give people a stepping stool to start a conversation with you online. Asking questions shows that you want to know what your readers think and many will be more than willing to share.
Make people think about what you are writing in different ways -if you make people think about the topic of the article and listen to an opinion that is different or more to the point than other bloggers than they will feel strongly about giving you feedback, whether that is positive or negative. Consider how open or closed your blog posts are – are you leaving room for discussion?
Read and comment on other industry blogs – establish a profile for yourself within your industry and comment on other blogs. This will not only allow you to interact with the blogger but also with their community of commenters. This will not only drive traffic to your blog, but over time it will encourage commentary on your blog as well.
*Over at Blogcatalog.com there is a discussion about this exact subject and the comments are worth taking a look at if you have been thinking about commenting on your own blog assuming a fake identity. My parting words – Don’t do it. It is better to have a few quality comments than many disingenuous artificial ones.
Anonymity, Anonymous Commentary, blogging, Engagement, ProBlogger, social media
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